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Service packages for PBX

The voice must be right

connecting your calls since 2004
Significant savings on call charges
We can maintain your existing exchange
we implement full TDM connections
professional support and guarantee of commissioning
peering with market leading operators

Service Pack S0

basic set of support services automatically for all products free of charge
receiving the request in the queue through the monitoring center 24/7
the initial reaction to the request is usually no earlier than 2 working days after being accepted into the system
only analysis and troubleshooting (configuration changes and new functions according to the standard System Support price list)

monthly 0 Kč

Service Pack S1

receiving the request in the queue through the monitoring center 24/7
initial reaction to the request no later than the next working day after admission to the system
1 hour of remote management by a technician
guarantee of the technician’s departure in 3 working days
extended warranty of 5 years for physical PBX up to the size of IPBX-F50
only analysis and troubleshooting (configuration changes and new functions according to the standard System Support price list)

monthly 450 Kč

Service Pack S2

receiving the request in the queue through the monitoring center 24/7
initial response to a request 6 hours after receiving it
2 hours of remote management by a technician
1 hour of work by a technician at the customer
guarantee of the technician’s departure in 2 working days
extended warranty of 5 years for physical PBX up to the size of IPBX-F100
complete management incl. changes in the configuration, addition of extensions, or adjustments in the dialplan

monthly 1390 Kč

Service Pack S3

acceptance of the request into the queue via the monitoring center 24/7
initial reaction to the request 1 hour
3 hours of remote management by a technician
2 hours of work by a technician at the customer
guarantee of the technician’s departure no later than the next working day
extended warranty of 5 years for the physical PBX (all types)
complete management incl. changes in the configuration, addition of extensions, or adjustments in the dialplan

monthly 2900 Kč

The service package is intended for those whose business depends on voice services and therefore need the maximum possible guarantee of operation in the event of a failure. It ensures faster response time and priority resolution of issues through technical support. It is billed monthly. As standard, we provide free S0 service package with each of the Faster voice services.

…because the voice has to be right!

Projekt "Vybudování a provoz datového centra Faster CZ spol. s r.o.," (číslo CZ.01.4.04/0.0/0.0/15_011/0001405) je spolufinancován Evropskou unií v rámci Operačního programu Podnikání a inovace pro konkurenceschopnost (OP PIK). Na základě žádosti o podporu ze dne 30.7.2015 byl projekt uznán Ministerstvem financí jako způsobilý k poskytnutí dotace na výstavbu datového centra.

Zahájení projektu: 1.9.2015

Ukončení projektu: 31.12.2018

Realizace projektu: Jarní 1064/44g, Maloměřice, 614 00 Brno.

Cílem projektu je vybudování a provoz nového ekologicky šetrného datového centra, které zvýší konkurenceschopnost firmy a kvalitu poskytovaných služeb, vytvoří nová specializovaná pracovní místa a rozšíří spolupráci s brněnskými vysokými školami.

Faster CZ spol. s r.o.
Jarní 1064/44g, 614 00 Brno
IČO: 60722266
DIČ: CZ60722266
Datová schránka: gyw5w8t
Číslo bank. účtu: 290204641/0300

© 2023 FASTER.CZ | Společnost je zapsána u KS Brno, oddíl C, vložka 16631, 22. 9. 1994

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