{"id":6633,"date":"2024-02-01T10:59:29","date_gmt":"2024-02-01T09:59:29","guid":{"rendered":"https:\/\/www.faster.cz\/faq\/"},"modified":"2024-08-16T10:23:12","modified_gmt":"2024-08-16T08:23:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.faster.cz\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n

We are happy to help with technical support<\/h2>\n\n\n\n

You already have a request<\/strong> and want to check its status<\/a>.<\/p>\n\n\n\n

You want to add information<\/strong> to your query – send an email to servis@faster.cz<\/a>.<\/p>\n\n\n\n

If you did not find an answer in the FAQ – call\u00a0+ 420 533 433 000<\/strong>\u00a0or\u00a0+420 516 116 000<\/strong>.<\/p>\n\n\n\n

For faster and more efficient communication with the monitoring center team, please have your contract number<\/strong> or other unique service identifier ready.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Practical links<\/h2>\n\n\n\n
Name<\/th>Competence<\/th>Link<\/th><\/tr><\/thead>
MONITORING<\/td>Monitoring Centre (assignment, solution and status of request, contact to SOC)<\/td>https:\/\/dohled.faster.cz\/<\/a><\/td><\/tr>
WEBMAIL<\/td>Company Email (mail in browser, reply in absence, message filtering settings)<\/td>https:\/\/webmail.faster.cz\/<\/a><\/td><\/tr>
ViPBX<\/td>Virtual PBX Administration<\/td>https:\/\/vipbx.faster.cz\/asteriskadmin\/root\/<\/a><\/td><\/tr>
PORTAL<\/td>Customer Portal (service management, downloadable invoices, online measurement reports)<\/td>https:\/\/portal.faster.cz\/<\/a><\/td><\/tr>
DOCUMENTATION<\/td>Customer Documentation (API, Web Hosting)<\/td>https:\/\/dokumentace.portal.faster.cz\/<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
<\/div>\n\n\n\n

Frequently Asked Questions<\/h2>\n\n\n\n

Here you will find answers to the most common questions about problems related to the compatibility of various software used by users to use or manage services in the Data Center (DC). The following information can greatly simplify and speed up the resolution of your request, even if you contact the monitoring center.<\/p>\n\n\n\n

What is my external IP address?<\/h4>\n\n\n\n

If you don’t know what IP address you’re using DC services from, you can easily find out.<\/a><\/p>\n\n\n\n

\n\n\n\n

What should I do if the contracted connection speed does not match reality?<\/h4>\n\n\n\n

Measure<\/a> your real speed on your internet connection.<\/p>\n\n\n\n

\n\n\n\n

How do I set up my mail client?<\/strong><\/h4>\n\n\n\n

Follow the enclosed instructions<\/a>.<\/p>\n\n\n\n

\n\n\n\n

What software to install if I need quick remote help?<\/h4>\n\n\n\n

We use the TeamViewer client (Windows, Linux, Mac) – just download this no-install package<\/a>.<\/p>\n\n\n\n

\n\n\n\n

How to synchronize data via Virtual Disk?<\/h4>\n\n\n\n

Follow the enclosed instructions<\/a>.<\/p>\n\n\n\n

\n\n\n\n

How to license MS SQL Server correctly?<\/h4>\n\n\n\n

This document<\/a> will help you to properly license a Microsoft database server.<\/p>\n\n\n\n

\n\n\n\n

Where can I find a list of network interfaces?<\/h4>\n\n\n\n

The list, published pursuant to \u00a773 (7) of Act No. 127\/2005 Coll. on Electronic Communications, can be found HERE<\/a>.<\/p>\n\n\n\n

\n\n\n\n

How to properly place HW in the rack?<\/strong><\/h4>\n\n\n\n

Rules for placing hardware in customer racks in the Data Centre can be found in\u00a0HERE<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

We are happy to help with technical support You already have a request and want to check its status. You want to add information to your query – send an email to servis@faster.cz. If you did not find an answer in the FAQ – call\u00a0+ 420 533 433 000\u00a0or\u00a0+420 516 116 000. For faster and […]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-6633","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFAQ - Faster.cz<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions, practical links and contacts for technical support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.faster.cz\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Faster.cz\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions, practical links and contacts for technical support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.faster.cz\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Faster.cz\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Fastercz\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-16T08:23:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@Fastercz\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.faster.cz\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/www.faster.cz\\\/en\\\/faq\\\/\",\"name\":\"FAQ - 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