You already have a request and want to check its status.
You want to add information to your query – send an email to servis@faster.cz.
If you did not find an answer in the FAQ – call + 420 533 433 000 or +420 516 116 000.
For faster and more efficient communication with the monitoring center team, please have your contract number or other unique service identifier ready.
| Name | Competence | Link |
|---|---|---|
| MONITORING | Monitoring Centre (assignment, solution and status of request, contact to SOC) | https://dohled.faster.cz/ |
| WEBMAIL | Company Email (mail in browser, reply in absence, message filtering settings) | https://webmail.faster.cz/ |
| ViPBX | Virtual PBX Administration | https://vipbx.faster.cz/asteriskadmin/root/ |
| PORTAL | Customer Portal (service management, downloadable invoices, online measurement reports) | https://portal.faster.cz/ |
| DOCUMENTATION | Customer Documentation (API, Web Hosting) | https://dokumentace.portal.faster.cz/ |
Here you will find answers to the most common questions about problems related to the compatibility of various software used by users to use or manage services in the Data Center (DC). The following information can greatly simplify and speed up the resolution of your request, even if you contact the monitoring center.
If you don’t know what IP address you’re using DC services from, you can easily find out.
Measure your real speed on your internet connection.
Follow the enclosed instructions.
We use the TeamViewer client (Windows, Linux, Mac) – just download this no-install package.
Follow the enclosed instructions.
This document will help you to properly license a Microsoft database server.
The list, published pursuant to §73 (7) of Act No. 127/2005 Coll. on Electronic Communications, can be found HERE.
Rules for placing hardware in customer racks in the Data Centre can be found in HERE.
