- acceptance of the request into the queue via the 24/7 monitoring centre
- initial response to the request no later than the next working day after receipt into the system
- 1 hour remote administration by a technician
- guaranteed technician departure 3 working days
- 5 year extended warranty on physical control panel up to a maximum size of IPBX-F50
- analysis and troubleshooting only (configuration changes and new features according to the standard Service Price List)
